Consumer Act

In Compliance With : Republic Act No. 7394

Introduction

Rholance Trading is committed to protecting the rights and welfare of its customers. This Consumer Protection Policy outlines the company’s responsibilities and the rights of customers in accordance with Republic Act No. 7394, also known as the Consumer Act of the Philippines.

The policy aims to ensure that all transactions, products, and services provided by Rholance Trading are fair, transparent, and in line with applicable laws and standards.

Consumer Rights

Customers of Rholance Trading are entitled to the following rights:

Right to Safety – Customers have the right to be protected against products that may be hazardous or unsafe when used properly.
Right to Information – Customers have the right to receive accurate and clear information about products, materials, pricing, and services.
Right to Choose – Customers have the right to select products and services based on their needs and preferences without misleading information.
Right to Redress – Customers have the right to seek resolution for issues, including complaints, defects, or dissatisfaction with services provided.

Rholance Trading respects these rights and ensures that customers are properly informed and treated fairly throughout the transaction process.

Product Quality and Service Standards

Rholance Trading ensures that all materials and customized projects meet reasonable standards of quality and workmanship. Products are prepared based on the agreed specifications provided by the customer during consultation and approval.

All projects undergo checking before completion to ensure that they meet the requested requirements. However, since customized projects depend on customer-provided details and specifications, customers are encouraged to carefully review and confirm all information before approval.

Complaint and Concern Handling

Rholance Trading values customer feedback and is committed to addressing concerns in a timely and fair manner. Customers may raise complaints or concerns regarding orders, services, or transactions through the company’s official contact channels.

All complaints will be reviewed, and appropriate actions will be taken to resolve the issue. This may include clarification, correction, or necessary adjustments based on the situation.